top of page

Privacy Policy

This Privacy Policy explains how MOCO collects, uses, and protects the personal information of our clients ("you"). Your privacy is of the utmost importance to us. We are committed to maintaining the confidentiality and security of your personal data and health information.

 

Information We Collect

 

We only collect information necessary to provide you with safe, professional, and personalized massage therapy services. The types of personal information we may collect include:

  • Contact Information: Your name, phone number, and email address.

  • Health and Medical History: Relevant health information, including past injuries, current conditions, and medications. This information is legally protected and is only used to ensure the safety and effectiveness of your treatment.

  • Appointment Records: Dates and times of your appointments and notes regarding the massage therapy sessions.

 

How We Use Your Information

 

We use your personal information for the following purposes:

  • To Provide Services: To deliver safe, customized, and effective massage therapy treatments tailored to your specific needs and health status.

  • Communication: To contact you regarding your scheduled appointments, to confirm bookings, or to follow up on your treatment.

  • Legal & Safety Requirements: To comply with professional and legal standards for record-keeping in the massage therapy industry.

 

Data Security and Confidentiality

 

  • Security: We are committed to ensuring that your information is secure. We maintain appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect.

  • Confidentiality: All information you share with us, including health history and anything discussed during a session, is held in the strictest confidence.

  • Data Sharing: We do not share, sell, or rent your personal information to any third parties. Your data is safe and secure with us and is not used for any external marketing or commercial purposes.

 

Health Information (Legal Requirement)

 

Your health and medical information is considered highly sensitive and is kept strictly private. This information is treated in accordance with professional ethical standards and any applicable laws governing the confidentiality of health records for massage therapists. It will only be viewed by your therapist and will never be disclosed without your explicit consent, except where required by law (e.g., in a legal proceeding or to prevent a serious threat to health or safety).

 

Payment Information

 

  • Online Deposits: To secure your appointment, a non-refundable deposit is required at the time of online booking. The remaining balance for your service is typically processed in person.

  • Payment Processing: All online financial transactions, including the non-refundable booking deposit, are processed through our third-party provider, Wix's online booking and payment system.

  • Financial Data Security: We do not directly collect, store, or have access to your sensitive financial data (such as full credit card numbers, CVV codes, or bank account information) on our servers. This information is encrypted and handled solely by Wix and its integrated payment processors, which are compliant with relevant data security standards.

  • External Policies: By making an online payment, you are also agreeing to the terms and conditions and privacy policy of the Wix booking platform. We encourage you to review their policies for complete details on their data security and privacy practices.

 

Communication and Contact Frequency

 

We respect your time and your desire for privacy.

  • Minimal Contact: We will only contact you for essential business purposes, primarily to confirm or reschedule appointments.

  • Marketing: We do not engage in excessive marketing or promotional outreach. If we offer any promotional communications, you will be given a clear opportunity to opt-out of receiving them.

 

Your Access to Information

 

You have the right to request access to the personal information and health records we hold about you. You also have the right to request a correction to any information you believe is inaccurate. Please submit any such requests in writing to the contact details provided below.

 

Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our premises or communicating directly with you.

 

Contact Us

 

If you have any questions about this Privacy Policy or our practices, please contact us at: MOCO LLC | team@moco.earth | (913)-794-5604

bottom of page