Policies

Cancellation and Rescheduling Policy

 

This policy is designed to maintain fairness and ensure that both your appointment time and the therapist's time are respected.

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Late Cancellation and No-Show Policy

If you fail to provide us with the required 24 hours' notice, the following policies apply:

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Late Cancellation (Under 24 Hours): You will be charged a $20 re-enrollment fee. No big deal! It can be added to your total at your next appointment.

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No-Show: You will be charged a $50 re-enrollment fee. It's okay. It can be added to your total at your next appointment!

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Note on Emergencies: We value your well-being. If a true, unavoidable emergency (such as a sudden illness or accident) prevents you from providing 24 hours' notice, please contact us immediately. We handle these situations on a case-by-case basis with compassion and discretion.

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Cancellation Policy: Fertility & Prenatal ​

We understand that the journey to and through parenthood is often unpredictable. This policy is designed to be highly flexible and accommodating to your unique circumstances, ensuring you can prioritize your well-being and the needs of your family without the stress of a cancellation fee.

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Rescheduling and Cancellations

 

• No Cancellation Fee: For all appointments booked under the Fertility and Prenatal Wellness service, we will never charge a cancellation fee. We simply ask for as much notice as possible.

• 2-Hour Courtesy Notice: If possible, please provide a minimum of 2 hours' notice if you need to cancel or reschedule. This courtesy window allows us the best opportunity to offer your time slot to another client.
   

 

Special Circumstances (Zero Penalty)

 

We recognize that emergencies are common during this time. Please contact us immediately if you need to cancel for any of the following reasons:

• Sudden Illness or Nausea: Sudden morning sickness, flu, or other unexpected illness.

• Labor or Birth: Any sign of labor, or having just given birth.

• Unpredictable Childcare: Unexpected changes in childcare, or a sick child preventing you from leaving home.

• Urgent Medical Appointment: Unexpected appointments required by your doctor, midwife, or fertility clinic.
   

 

Note on No-Shows

 

We ask that you contact us, even with a brief text or email, so we know you are safe and we can hold space for you next time.

We appreciate your communication and look forward to welcoming you when the time is right.